Teulu
Get help with Teulu
Find out who can help, and what to do if you cannot sign in.
In an emergency, call 999
Questions about care
- Contact your care office about visits, care notes or what you can see.
- After you sign in, their phone numbers are in Help.
- If you are worried about someone's health, contact their GP or call NHS 111.
Signing in
- Use the email address the care office has for you.
- The code goes to the mobile number the office holds.
- No text? If you haven't set up Teulu yet, use the link in your invite email first.
- New to Teulu? Open the invite email from your care office and tap Accept invite. It opens Teulu and sets you up.
- Too many codes. Wait 15 minutes, then try again.
- Locked out after too many wrong codes? Call your care office. They can unlock it for you.
- Invite link not working? Check your email for a newer invite. If there isn't one, ask the office.
A new number or a lost phone
- Not your number any more? Call the office to reset your sign-in.
- I have lost my phoneCall the office. They can reset your sign-in so you can add a new mobile.
What you can see
- Who decides what I can see?The office, with the agreement of the person you care for, or a legal authority such as a lasting power of attorney. Being next of kin does not give access on its own.
- To stop seeing one person's care, contact your care office.
Delete your account
- You can delete your Teulu account at any time.