Terms of use

What Teulu is

Teulu lets you see updates that a care company shares with you about someone it cares for.

These terms apply when you use Teulu on the web or in the app.

Teulu is run by [Nathan to confirm: legal entity name, company number and registered address].

Who can use Teulu

You must be 18 or over.

You need an invite from the care company. Each invite is for you alone.

The care company decides what you see

The care company decides what you can see, and from when. It does this with the agreement of the person, or a legal authority such as a lasting power of attorney.

Your access can change or end at any time. Teulu may not tell you why. To find out more, call the care office.

Care notes are part of the person's care record. You cannot change them.

Not a medical device

Teulu shows updates that the care company shares with you. Teulu is not a medical device. It does not give medical advice. If you are worried about someone's health, contact their GP or call NHS 111. In an emergency, call 999.

Updates can arrive late, and the care company can correct them. Never wait for Teulu if you are worried. Call the care office.

Keep your account safe

Keep your phone secure, with a screen lock.

Never share your sign-in code. The care office will never ask for it.

If you lose your phone, call the care office. You can also sign out everywhere from Profile.

Using Teulu properly

Use Teulu only to support the person you care for.

Keep what you see private. Do not share it with people who should not see it. [LEGAL REVIEW: confidentiality wording]

Do not try to see information that is not shared with you.

Ending your account

You can delete your account at any time from Profile. The privacy notice says what happens to your information. [Nathan to confirm: live once account deletion ships]

We may close an account that breaks these terms. [LEGAL REVIEW]

Our responsibility

We work to keep Teulu available and correct. We cannot promise it will always be available. [LEGAL REVIEW: liability wording]

Changes to these terms

We will tell you in Teulu before a change that affects you. If you keep using Teulu after that, the new terms apply. [LEGAL REVIEW]

Law

These terms are governed by the law of England and Wales. [LEGAL REVIEW]

Contact us

Questions about these terms: email [Privacy email to be confirmed]. [Nathan to confirm: a support contact for the terms]