Teulu

Delete your Teulu account

You can delete your Teulu account at any time.

In the Teulu app

Open Profile, then tap Delete my account.

On the web

What happens to your data

Draft for legal review

This text is not final. It may change before Teulu is in the app stores.

What deleting your account removes

We delete or remove these at once. [LEGAL REVIEW]

Your name, email address and mobile number.
Your preferred language.
Your access to every person you could see in Teulu.
Your sign-ins end. We sign you out on every device. We also remove the device type and the scrambled internet address code from each sign-in record.
Your sign-in codes, used or not.
The count of codes texted to your mobile number.
Your notification settings, and any notification not yet sent. [Nathan to confirm: keep this only if the app ships with notifications]
On the device you use, Teulu removes its sign-in and invite cookies, and the one for the person you looked at last. It sets the analytics answer on that device to "no" and asks the next person again.
The Teulu app also clears its data from your phone. If it cannot, it says so.

What we keep after you delete your account

Some records stay after you delete your account. [LEGAL REVIEW]

The care company's record of the access it gave you. That record holds the name and email address it had for you. It stays linked to your deleted account by a reference number. It is kept for 8 years. [LEGAL REVIEW: confirm the period and when it starts] [Nathan to confirm: the purge is a tracked follow-up, not built yet]
An entry in the care office's activity log for each access that ended. We delete it after 2 years. [LEGAL REVIEW]
The history of your account, such as when it opened and closed. It is kept for 8 years. [LEGAL REVIEW: confirm the period and when it starts] [Nathan to confirm: the purge is a tracked follow-up, not built yet]
A closed record of your account. It shows when the account opened and closed. It shows which terms of use you agreed to and when, and when you confirmed you are 18 or over. It is kept with no end date. [LEGAL REVIEW: set a period]
Your sign-in records, without the device type or the internet address code. We delete each one 90 days after it ends. [LEGAL REVIEW]
Sign-in security events, such as a wrong code. They hold scrambled codes made from your email address and internet address. We delete them after 30 days.
Counters that limit sign-in attempts. They are kept under scrambled codes or reference numbers. We delete them after 1 day.
Records of past notifications, and of any that were cancelled. We delete them 30 days after they were sent or cancelled. [Nathan to confirm: keep this only if the app ships with notifications]
Proof that we deleted your account. It includes the reference numbers our analytics provider used for you. We delete it 1 year after the deletion finished. [LEGAL REVIEW: the year starts only once our analytics provider confirms its deletion. Until then the proof is kept]
Analytics counts, if you allowed them. We ask our analytics provider to delete them within 24 hours. They then delete them, which can take some weeks. [LEGAL REVIEW: check against PostHog's stated timing] [Nathan to confirm: the care app's PostHog erasure keys are set in production]
Logs at the companies that run Teulu for us, such as text message, email and hosting logs. Each company deletes them on its own schedule. [Nathan to confirm each provider's log retention]

The privacy notice has the full details.

Read the privacy notice

If you can't sign in

Contact your care office.

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